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Diploma Objectives:

This Diploma provides participants with expert tips on how to be the best they can be through organizing and arranging the schedule of their employer so they can get their job done as effectively as possible. It goes beyond the technical know-how of computer skills to help improve their personal effectiveness.


The role of the Executive Secretary


  • Being prepared to cope with the unexpected
  • Planning and organizing someone else’s time with skill and sensitivity, when required

Time management


  • Learn how much time to leave for travel allowances
  • How to prepare and deal with last minute arrangements and cancellations


Assertiveness training


  • How to say "no" without becoming intimidating or aggressive
  • Learn how to effectively handle any conflict
  • Step-by-step guidelines on discussing how to solve a problem, calmly and effectively


Communication skills

  • Learn how to communicate through body language
  • Tips on how to always remain thinking positive  
  • Gain invaluable listening skills, to help you be more responsive and well-organized
  • How to successfully deal with difficult people and difficult situations
  • Learn to work for more than one person
  • Why it is important to remain confidential in your work
  • How to maintain an effective and professional telephone manner, even in times of stress
  • How to properly organize travel papers and phone numbers so they are easily found
  • Diary management
  • How to project an image of self-confidence and professionalism
  • Learn how to keep everything in order and deal with the unexpected  


Business Writing


  • Effective Business Writing
  • Business Letters
  • Faxes and Memos
  • Electronic Mail
  • Defining Business Reports
  • Planning the Report
  • Identifying Main Report Components
  • Choosing the Report Structure
  • Outlining the Report
  • Editing the Report
  • Formatting the Report
  • Planning Business Correspondence.
  • Work in the user interface.
  • Create and modify lists.
  • Present information in tables.
  • Format tables.
  • Preview and adjust page layout.
  • Prepare documents for electronic distribution.
  • Create and modify tables of contents.
  • Understand mail merge.
  • Merge main documents and data sources.
  • Create workbooks.
  • Modify workbook and Worksheet content.
  • Create formulas to calculate values.
  • Summarize data that meets specific conditions.
  • Find and correct errors in calculations.
  • Sort worksheet data.
  • Add headers and footers to printed pages.
  • Prepare worksheets for printing.
  • Work in the user interface.
  • Add transitions.
  • Customize animation effects.
  • Preview and print presentations.
  • Finalize presentations.
  • Deliver presentations.
  • Collaborate with other people 
  • Work with the ribbon and the backstage view.
  • Work in the Mail module.
  • Work in the Calendar module.
  • Work in the Contacts module.
  • Respond to messages.
  • Create tasks.
  • Display different views of tasks  


 -Microsoft Office 2010

- Microsoft Office Word 2010

- Microsoft Office Excel 2010

- Microsoft Office PowerPoint 2010

- Microsoft Office Outlook 2010



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